If you need to manually verify the folder structure, the is typically located at: Mac : /Users/Shared/Soundtoys/Soundtoys 5 . Windows : C:\Users\Public\Documents\Soundtoys\Soundtoys 5 .
Your security software might be blocking the plugin's ability to create a "User" or "Root" folder during the initial scan .
In plain English:
Many producers use symbolic links to move heavy asset folders off their primary C: drive. Soundtoys 5 relies heavily on a fixed installation path for its data folders; using a custom directory link can cause file creation to fail or save as a zero-byte file. If you need to manually verify the folder
Select your active user account and check the box to allow .
Look for a folder at E:\Users\Public\Documents\Soundtoys\Soundtoys 5 (or your secondary drive).
If the error persists after these steps, contact Soundtoys Support with your OS version and DAW details . In plain English: Many producers use symbolic links
(.dll, .vst3, or .component) are stored in standard system audio directories.
Delete any leftover data folders from C:\Program Files\Soundtoys and the paths noted in the architecture table above.
If you have used tools to shift your user directory onto a secondary drive (like an E: or D: drive), the plugin will fail to write data. Make sure a physical, readable directory exists in the true default locations outlined in the official Soundtoys Knowledge Base. 3. Check for OneDrive or iCloud Interference leading to a folder creation crash.
Right-click your DAW shortcut and choose .
Soundtoys V5 Preset location, presets not saving and hardlinks
If your user account lacks "Full Control" over the or Application Support folders, the software will be unable to generate the "Version Root Folder."
Attempting to force Soundtoys to write presets or root data to a custom drive using junctions or symbolic links breaks the plugin's security verification, leading to a folder creation crash. Troubleshooting Step-by-Step Fixes 1. Restore the Windows Default Temp Directory