Look for any touch panel, firmware, or manufacturer-specific driver packages, check the boxes, and click . 4. Reinstall the Default Microsoft Driver

Maya right-clicked the grayed-out driver. She saw two options: or Uninstall device .

Search for your model and locate the driver categories.

: It is found in Device Manager under the Human Interface Devices category. Common Fixes for Missing or Non-Functional Drivers

Open and find your HID-compliant touch screen driver. Right-click it and select Uninstall device . Confirm by clicking Uninstall in the pop-up window.

Windows 11 includes this generic driver as part of its native library, making it the default for most touch screens from various manufacturers. Unlike a manufacturer-specific driver (e.g., from Dell or HP), the generic HID driver is designed to work across all Windows-compatible devices to support basic touch input, like taps and swipes.

Windows relies on a specific service to process HID inputs.