Go to . Ensure DNS forwarding is enabled.
Ensure is checked and click Apply .
Click to force an online synchronization with GFI servers. Click to force an online synchronization with GFI servers
Your own security rules might be blocking the web filter. The web filter needs access to specific IPs/domains. Go to .
for a different version of Kerio Control, or should I help you troubleshoot your DNS forwarding Click to force an online synchronization with GFI servers
If Kerio Control cannot resolve external domains, it cannot verify its license or download categorization updates. Note that this is the firewall's own DNS, not the DNS it hands out to local clients. Go to -> DNS .
The "categorization is disabled" status occurs when the Kerio Control engine cannot verify its license or communicate with the backend categorization service, which is powered by . This results in the filter failing to identify the nature of web traffic (e.g., social media, gambling, malware), often defaulting to a "not activated" state. Phase 1: Troubleshooting License and Activation Click to force an online synchronization with GFI servers
Web Filter categorization disabled. Serial number: ko-197974
Common errors: