Access the rear of the operation panel and the controller board casing (this may require removing plastic covers).
Locate the communication cables (typically a grey USB cable or a wide ribbon cable) linking the panel to the main body.
If the basic troubleshooting steps do not resolve the SC673-10 Ricoh error, you may need to perform more advanced troubleshooting:
Load the firmware onto an SD card or a FAT32-formatted USB drive. sc673-10 ricoh error
Sometimes a corrupted print job or network polling conflict freezes the controller. Turn off the machine. Unplug the Ethernet cable. Turn the machine back on.
The FFC is the lifeline between the panel and controller.
If the SP setting is correct or the problem returns, you may need to check physical connections. Access the rear of the operation panel and
| Series | Common Models | Specific Cause | |--------|---------------|----------------| | Ricoh IM C Series | IM C2000, C2500, C3000, C3500, C4500, C5500, C6000 | Faulty panel firmware v1.10 to v1.15; resolved in v1.20+ | | Ricoh MP 6503/7503/9003 | MP 6503, 7503, 9003 | Loose FFC due to design of tilting mechanism | | Ricoh Pro Series | Pro 8100, 8200, 8300, 8310 | Conflict with JavaTM applets or embedded SDK applications | | Ricoh SP Series | SP 5300DN, 5310DN | Corrupt NVRAM on operation panel itself |
The internal harness or flat flexible cables connecting the operation panel to the main board have wiggled loose or deteriorated.
Understanding why this error happens makes it much easier to fix. Here are the most common culprits: Sometimes a corrupted print job or network polling
Check grounding and power stability
When the SC673-10 Ricoh error occurs, you may notice the following symptoms: